With every project, Ambassador Solutions considers the User Experience from the very beginning. This “begin with the end” approach allows us to eliminate guesswork. We work closely with the end-users to design intuitive solutions that complement the way they work. Our User Experience services are an integral part of every solution we provide. They can also be utilized as a standalone offering, such as a user experience assessment on an existing system.
Capturing a collection of “the application must….” statements cannot adequately capture and convey the experience the user will have when interacting with the technology. Pictures really do count for a thousand words. Through the incorporation of advanced visual design methods within the software design process, Ambassador forms a radically more complete understanding of what users will experience at the conclusion of the process. Stakeholders are no longer surprised by applications that explicitly satisfy written requirements, but still fail to meet expectations in intangible ways. Would you buy a sofa based solely on a written description? Of course not, nor should you blindly accept software requirements that fail to provide a clear picture of what using the system will be like.
Designing for the User
User Experience (UX) design is not only the colors, themes, and styles that are applied to a website or web application. UX design is creating a positive user experience every time. More explicitly, it is the overarching experience a person has as a result of their interactions with a particular product or service. Understanding this, we prefer a blending of standard requirements gathering disciplines with UX representations of your proposed project.
Benefits of UX Design
The benefits of user experience design versus that of standard text and bulleted list requirements gathering are many, including:
- Ensuring that the envisioned solution allows people to effectively and efficiently solve the business problem
- Seeing your vision before signing off on requirements documentation
- Allowing the Business Analyst to communicate your vision to the development team without misunderstandings
- Reducing programming re-work
- Eliminating surprises when the application is delivered
- Increasing user adoption of the final solution